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In the first part of buyers and customers, only two questions should go into the executive summary which are “What are our strengths and opportunities of improvements? ” and “What are the score on patient’s satisfactions? ” The first question is important for the board of directors to know our strengths and improvements so that they can relate it to their strategic decision making process whereas the second question gives them an overview of where the organization is at, in terms of customer satisfaction.

In the second part, only one question is relevant for an executive summary which is “What opportunities exist to reduce the cost of technology? ” This question is very important for board of directors as they are concern with minimizing costs as much as they can, and this is something that would interest them. In the third part, the two important questions are “What funds are available for investment on expansion or renovation?

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” and “What is our score on physician’s satisfaction? ”. This is because the board of directors are almost always interested in growth of the organization, therefore this leads to that whereas the second question would give them an overview of where the organization is at in terms of employee satisfaction. In the fourth part, the most important question to answer is “What action our competitors are taking, and what the implications of those actions for our strategy?

” Once again, this relates to the organization and may affect its growth, and therefore it is an important piece of information for the board of directors. In the fifth part, two questions are important, “What new models of healthcare delivery are being developed elsewhere? ” and “Which stockholders group might start competing organization, and why? ” These two questions updates the directors of the latest happenings and therefore allows them to make a decision on their strategy.

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Kylie Garcia

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