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Fifth, mobile phone use in organizations is essential and should be allowed everywhere for reliable access to the workers to prevent chances of losing opportunities and delaying projects or losing revenues through missed calls (Russell, 2007). IP communication technology can be used to allow simultaneous delivery of given phone information in multiple devices to improve reliability. These communication devices should be easily accessible from anywhere within the organization and well maintained for efficiency (Martin, 2007).

Sixth, employee satisfaction is necessary for operational efficiency and can be achieved through well-maintained and serviced systems to ensure serviceability. Efficient operational systems will most probably motivate the workers leading to increased productivity and efficiency in their operations. In addition, workers will be satisfied with their work and therefore not quit the organization for other places.


Seventh, long-term investment plans in technology to determine the business short and long-term needs to implement the appropriate system. Operational Effectiveness For a success of any business, managers should ensure operational effectiveness by making sure there is a continuous improvement in an organization in a cost effective way. Operational effectiveness involves dynamic capabilities and flexibilities to fit in a competitive and dynamically changing business environment together with a well-developed strategic plan (Porter, 2003).

Operational effectiveness works together with strategy as the core competencies and skills required to come up with a strategy. Operational effectiveness is therefore a prerequisite for strategic planning that requires technical expertise that can be achieved through training or interactions and innovation. Operational effectiveness requires constant training and development systems to ensure required expertise in an organization. Processes can be automated in the organization to ensure effective use of resources.

Concepts of Quality as used by government contractor According to Stracker (2007), definition of quality as used by the consultants varies depending with the consultant. Quality was originally based on manufacturing and currently on the infrastructure professions depending on the organizational levels. Quality may be defined as quality or conformance to the product requirements or incorporation of the required features in a product fit for its efficiency leading to customer satisfaction.

Quality can be defined in terms of effectiveness and efficiency where satisfaction of customer requirements is effectiveness and efficiency involves cost effective way of producing the right product. Quality in organization is based on long-term survival of an organization that depends on continuous quality improvements. For quality performances, an organization has to develop and clearly define both short and long-term improvement strategies to remain competitive in a dynamically changing business environment.

Quality in an organization will involve continuously producing quality products that continuously satisfy or exceed customers’ needs to maximize on profit making while reducing losses (Straker, 2007). Organizations are required to develop quality performance matrices to measure quality performance in terms of both customer and employee satisfactions. Different governments have different quality performance standards depending on its area of application.

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