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English proficiency training in india

With the advent of globalization, the whole world virtually became a market for almost everyone from all corners of the world. With this phenomenon comes new businesses like the business process outsourcing (BPO) industry wherein BPO companies offer services that will handle the non-core activities of other companies. For example, a BPO company may offer to handle the accounting or networking needs (local area networks and other IT needs) of a pharmaceutical company. This will allow the pharmaceutical company to focus on its core activities like research and development of drugs/chemicals. India has been one of the leading countries in terms of IT outsourcing (United Nations Conference on Trade and Development, 2004). Since English is not their native language, there may be some limitations to the services they could want to offer as an outsourcing country. It appears to me that India having a very big population (more than 1 billion as of 2007 CIA estimate) and manpower (more than 500 million) is very suitable and manpower-ready to provide other outsourced services, for example, contact or call centers (The World Factbook 2007).

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By providing training in English proficiency, the greater Indian labor force would have another opportunity to offer more kinds of outsourced services to foreign companies. What makes India different from the United States is the larger labor force and more importantly, the lower cost of labor. Because the idea of outsourcing entails lessening the cost of production and increasing efficiency for the client, the labor cost is of much importance. In an article by Baily and Farrell, they mentioned:

An average of  30% to 60% savings for most company was estimated. It also appears that for every dollar outsourced by the United States, the economy, in return, gains as much as $1.14 (Baily and Farrell, “Exploding the myths of offshoring”, The McKinsey Quarterly, July 2004, as reported in Nag, 2005).

            This kind of business, providing training for English proficiency, is not so difficult to put up primarily because this would not entail much capital nor technology. This simply needs a venue where the training could be done and a willing government (in this case, India) that will support the venture. And since this would be beneficial overall for India, there appears to be no reason for the government not to support this venture.

Works cited:

Central Intelligence Agency. The World Factbook 2007. https://www.cia.gov/library/publications/the-world-factbook/geos/in.html. Date accessed: October 8, 2007.

Nag, B. 2005. Business Process Outsourcing: Impact and implications. Bulletin on Asia-Pacific Perspectives 2004/05, 59–73.

United Nations Conference on Trade and Development. 2004. E-commerce and development report 2004. New York, UNCTAD.

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