Thomas GMT/216 August 26, 201 2 Craig Fowler Anyone who is in a manager position has the obligation of being a good role model for all of the employees in the company. Setting good examples for employees in the workplace is a major part of creating a lucrative team to support and run the business. Most people in a work environment need someone they look up to and learn from. Managers are faced with difficult task every day, they have to know how o work under pressure and still maintain a calm and productive day.
When a manager isn’t maintaining his or her role properly that can cause chaos and an unstructured work environment. When a person is manager they have many ethical dilemmas that they have to deal with on a regular base. The manager needs to make sure they do not show favoritism for one employee over another, and they need to make sure that everyone is treated fairly. When problems arise with customers and the service they receive from the customer service employees, the manager needs to know exactly how to handle the situation with a positive attitude.
When an employee sees his or her manager responding to stressful situations in a non-stressful manor that leads them to follow in the same manor and end with a quicker resolution. When someone starts a new Job, they look for someone who they can rely on to show them and teach them how to properly perform their Job. The manager should be the one to teach and guild the new employee so they can be successful in their job. There are some managers that do not always insure that their employees are trained the way they should be, some managers leave the training up to other employees when they should only be responsible for helping out if needed.
The performance of a team of employees is only as good as the person who manages them, when the staff is not harmonize together the whole company can suffer losses in their productivity. Anyone who is a manager can end up finding themselves in a relationship with one of their employees; a manager should try and airframe from getting involved in a relationship in the work place. A relationship in the work place can cause all kinds of ethical problems for the manager and the staff, the manager can be faced with sues such as showing favoritism toward the one they are involved with or not following proper disciplinary actions when needed.
The staff can gain feelings of resentment toward the manager. A manager can gain great respect from his or her employees by acting as a great role model. Working alongside of the staff shows them that the manager does not see him or her self as better than the rest of the staff. Managers need to show the staff that they are there to be part of the team instead of Just and overseer. Employees like to know that their managers are there to work as hard as they do; this only makes the I have had a few experiences where my manager was not a good role model.
When I worked as a receiving clerk for the local grocery store I had a manager who was very rude and felt she was above her staff. She never wanted to help do anything in our department and she was always using inappropriate language towards the people in our department and she would not train anyone the right way, but when they messed up she would scream and yell and throw boxes. There were a few people in our area of the store that could do what ever they wanted to do and they would not get in to trouble because they were her friends.
The manager of the receiving department was also very rude to the vendors that would come into the store to bring their products they were stocking, she would go crazy and scream and yell at them. Other people in our department began to follow the way she was acting and after awhile we had trouble keeping new hires because they did not want to be in that kind of crazy work environment. Before I quit the manager ended up getting fired because she was taking things off of the sales floor for her own personal use and not paying for them, she was warned that if she get caught that she would get onto major trouble but she did not seem to care.
After about a year and a half I got another Job because I got tired of it myself. She was let go only to be replaced with another manager who only wanted to play overseer and had no prior knowledge of how to work in the receiving department. The whole store that I worked for ended up closing down because of poor management, even the store manager had major faults. I don’t understand the way some of these businesses run and end up being successful when they have people working for them who do nothing to help the many. A businesses success I think is determined on how great the managers and staff are and how well the customers are treated.
When the employees care about their Job, and do what is necessary to keep the customers happy, than the company can strive and be a great success. Managers are the glue that holds a company together, because without a knowledgeable manager to support and guide the employees in the right direction than the company will fall apart. Managers who are horrible role models for their staff should be looked at first if their employees are not owing what they are supposed to do, understanding that the manager is not to blame for all of the work doing that comes from their staff.
But, if a staff member dose not know how to perform their Job duties then the manager should be evaluated to make sure that they have done their Job and trained the employee properly. So in conclusion Managers and their work ethics is one of the keys to upholding a successful business. When starting and business always make sure that you have the right managers, if the managers are right than the employees will be right and if the employees are right than the customers will keep coming back.