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Burger King

Burger King is the second largest chain of hamburger fast food restaurants in the world. Burger King have strong company’s history background, the first interior concept was the 1960s with featured artists such as Marilyn Monroe, Elvis Presley, James Dean and vintage cars photos. Burger King is selling burgers, several variations of chicken, fish, salads, breakfast, […]

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Satisfy customer

The term ‘value chain’ was used by Michael Porter (1985) in his book “competitive advantage; creating and sustaining superior performance”. Brown (1997),”described value chain as a tool to disaggregate a business in to strategically relevant activities”. A business could achieve competitive advantage by performing these activities more cheaply and more effectively compare to competitors. Value […]

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Customer service

It could be of some benefit to look at porters five forces in order to try and gain some knowledge of the competition that BA face. It would not only be beneficial for us but would be beneficial for BA to take note of. It is important to bear in mind that the success of […]

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Customer satisfaction

Switching barrier can be seen as a hurdle for the customers to switch from one service provider to another. The Perceived switching barrier is increasingly affecting the intention of the customer to switch from one service provider to another. Anne Wan-Ling Hu and Ing-San Hwang(2009) found that significant correlation exists between various types of switching […]

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Shareholders and customers

The government process of evidence acquirement could then be viewed by some as suspicious and un-welcome, only serving as a process of justification rather than an instrument of quality improvement. Jackson, (1995) argues that interested parties, which in this case are the voter and taxpayer, in part influence any performance measurement system. It is this […]

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Internal Customers at Longleat

Longleat employs approximately 197 staff and up to 450 during the peak season in summer. The is a clear structure with workers within Longleat, The marquees of Bath meets with the General manager & Land agent every month to make sure everything is running smoothly and to put forward suggestions to Lord Bath about possible […]

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Certain customers

Certain customers require information about books for which they do not have complete information. Therefore Delta can supply lists of books in a particular area, for example, if a customer wants to know which books were published in the last year on, say, Law, Delta will produce a list from which potential customers can place […]

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A shopping centre when it is closed and when it is open

Busy crowds bustled up and down the centre, their arms laden with bulging shopping bags. Caring mothers pushed their prams slowly, while distressed toddlers screamed to go home. Food and drink stalls gathered customers. Old and young alike flopped tiredly onto benches to rest their exhausted legs. In the electronics store vivid lights dazzled customers […]

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Internal &External Customers

Research and Archaeologist: National Maritime Museum provides different types of information on their exhibits, such as history on the buildings. Families: For families the National Maritime Museum provides baby changing rooms and provide sound or video images. Activities such as Science Weekend for all age groups and who are interested in how the earth moves […]

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Internal customers and external customers

Customer service plays and important role in running any company, particularly in the travel and tourism industry. If customers receive good customer service hey will be happy and as a result they will keep using the company/organisation. Therefore, the company receives more business and in return make a decent profit. Good customer service involves working […]

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